Refund Policy

Beat Battle Game (beat-battle.net)
Operated by M9 Media LLC d/b/a Beat Battle Game.

This Refund Policy explains when and how refunds may be issued for purchases made through Beat Battle Game. It is incorporated by reference into our Terms of Service and is binding on every purchaser.

1. General Rule: All Sales Are Final

All purchases of digital goods through Beat Battle Game — including animated name cosmetics (Cosmic, Inferno, Holo) and any future cosmetic SKUs — are final and non-refundable once the purchased item has been delivered to your account. Delivery occurs automatically and immediately upon successful payment.

By making a purchase, you (a) expressly request immediate delivery of the digital content; (b) acknowledge that you forfeit any statutory right of withdrawal or cooling-off period under applicable consumer law, including but not limited to EU Directive 2011/83/EU on Consumer Rights, to the maximum extent permitted; and (c) waive any right to a refund except as expressly provided in this Policy.

2. Beat Bucks Are Not Refundable

Beat Bucks are an in-game currency earned through gameplay. Beat Bucks have no real-world monetary value, cannot be purchased for real money, and cannot be redeemed for cash, gift cards, or any other thing of value. No refunds will be issued for Beat Bucks spent, earned, lost, forfeited, or removed for any reason. We may grant, revoke, devalue, or eliminate Beat Bucks at our sole discretion.

3. Discretionary Refunds

Notwithstanding Section 1, we may, at our sole and absolute discretion, issue a refund or store credit in the following circumstances:

• (a) Duplicate or accidental charges — if you were charged more than once for the same purchase due to a technical or processing error.
• (b) Non-delivery due to platform error — if a purchase was charged but the corresponding item was not delivered to your account due to a verifiable bug or system failure, and we are unable to deliver the item within a reasonable time.
• (c) Unauthorized charges — if the purchase was made without your authorization, provided you notify us at [email protected] within thirty (30) days of the charge and cooperate with our investigation, including providing reasonable documentation.
• (d) Material misrepresentation — if a purchasable item was materially misrepresented in our description in a way that would have caused you not to make the purchase had it been disclosed accurately.
• (e) Required by law — where applicable law requires a refund in a specific circumstance.

We are not obligated to issue a refund in any of the foregoing circumstances. Our decision is final. Acceptance of one refund does not create any obligation or expectation that future refunds will be granted in similar circumstances.

4. Circumstances Where Refunds Will Not Be Issued

Refunds will not be issued in any of the following circumstances, regardless of the reason:

• you changed your mind after purchasing;
• you no longer want the cosmetic or stopped using the Service;
• you find a cosmetic less appealing than expected, or prefer a different one;
• you accidentally purchased the wrong cosmetic (purchases display a confirmation before completion);
• a parent, guardian, or other person made a purchase on your account that you did not personally authorize but which was made by someone you allowed to access your account, your device, or your payment method;
• your account is suspended, restricted, or terminated for violation of our Terms of Service;
• you voluntarily deleted your account;
• the Service is temporarily unavailable, slow, or experiences bugs not specifically related to your purchase;
• a feature, mode, or cosmetic is modified, replaced, or discontinued, including the future discontinuation of Beat Bucks;
• you experience a connection, hardware, or software issue on your end that affects your ability to enjoy a purchase;
• you missed a leaderboard rank, season reward, or competitive outcome;
• you claim a refund more than thirty (30) days after the original purchase;
• the cosmetic has been actively used (worn, equipped, or displayed) for more than twenty-four (24) hours after purchase, except in the case of platform error;
• the request is part of a pattern of chargebacks, refund abuse, or attempts to defraud the Service.

5. How to Request a Refund

To request a refund under Section 3, contact [email protected] or open a support ticket on our official Discord server at https://discord.com/invite/beatbattle within thirty (30) days of the original purchase. Your request must include:

• the date of the purchase;
• the email address associated with your account;
• the order number or transaction ID (available in your purchase confirmation email from Stripe);
• a description of the issue and the reason for the refund request; and
• any supporting documentation (screenshots, bank statements, etc.).

We aim to respond to refund requests within five (5) business days. We may request additional information to evaluate the request.

6. How Refunds Are Issued

Approved refunds are processed through Stripe to the original payment method used for the purchase. Refunds typically appear within five to ten (5–10) business days, depending on your card issuer. We have no control over the timing of your bank’s processing.

Where a refund to the original payment method is not possible (for example, because the card has expired), we may, at our discretion, issue store credit of equivalent value to be applied against future purchases.

Refunds are issued in U.S. dollars. We are not responsible for currency conversion losses or fees imposed by your bank.

7. Chargebacks

If you initiate a chargeback or payment dispute with your card issuer for a purchase you authorized and received, we reserve the right to:

• (a) suspend or terminate your account during the chargeback investigation;
• (b) revoke any digital goods, cosmetics, Beat Bucks, or in-Service rewards associated with the disputed charge;
• (c) provide Stripe and the card issuer with documentation supporting the legitimacy of the charge, including IP logs, login records, and proof of delivery;
• (d) permanently ban your account if the chargeback is determined to be fraudulent or made in bad faith; and
• (e) recover any chargeback fees and reasonable administrative costs incurred as a result of the chargeback.

If you believe a charge is incorrect, please contact us at [email protected] or via our official Discord server at https://discord.com/invite/beatbattle before initiating a chargeback. Most disputes can be resolved more quickly and to your satisfaction without involving your card issuer.

8. Account Termination

If your account is terminated for violation of our Terms of Service, you forfeit all cosmetics, Beat Bucks, account standing, and in-Service items. No refund will be issued for any purchases made before termination.

9. Statutory Rights

Nothing in this Policy is intended to limit or exclude any non-waivable consumer rights you may have under the law of your jurisdiction.

If you are an EU/UK consumer, you may, in narrow circumstances, have additional statutory rights that apply notwithstanding Section 1, including where digital content was not delivered as promised. In such cases, your statutory rights apply and are not affected by this Policy.

10. Changes to This Policy

We may update this Refund Policy from time to time. We will post the updated Policy at this URL and update the “Last Updated” date. Material changes will apply only to purchases made after the effective date of the change.

11. Contact

M9 Media LLC
d/b/a Beat Battle Game
5900 Balcones Dr Ste 100, Austin, TX 78731
[email protected]
Official Discord: https://discord.com/invite/beatbattle